Originally Posted By MPierce >> I've since been proven to have a faulty memory. Geez, it sucks to be getting older!!! << It gets worse, believe me Dan! I don't remember the DDP even being around back in the 90's.
Originally Posted By HokieSkipper MPierce, I agree with what you're saying, but I have to say, I really believe back in the day, Disney had help keeping the parks clean. People are slobs now. No doubt about it. And I don't think they always treated the parks like their own personal toilet like they do. While I still think Disney could do a better job of keeping things clean, I think people could be vastly more considerate and give Disney some help, instead of acting like an untrained herd of cattle with diarrhea.
Originally Posted By MPierce >> I expected that response...you paid a high price for everything in your house. Nothing is free. Don't you wish strangers would a little more considerate and personally responsible when they have left litter in your front yard? << Well I'm glad you are getting the response that you expected. Yes I paid a high price for most things in my house. I also expect them to be of high quality. I do not expect mediocre when I am paying for superior, in reguards to anything that I purchase. Therefore I certainly expect more out of the Mouse. I certainly wish people were more responsible, but realisticly some are not. Kids especially are bad. That's where my litter comes from in my yard. Mickey deals with hoards of people daily. If he hasn't learned in the last 55 years what is needed to keep a clean park, he should not be in the business.
Originally Posted By MPierce >> MPierce, I agree with what you're saying, but I have to say, I really believe back in the day, Disney had help keeping the parks clean. People are slobs now. No doubt about it. And I don't think they always treated the parks like their own personal toilet like they do. While I still think Disney could do a better job of keeping things clean, I think people could be vastly more considerate and give Disney some help, instead of acting like an untrained herd of cattle with diarrhea. << I'm not arguing the point Skipper that some people are slobs. I'm just saying bottom line that's the Mouse's problem. It's certainly not ours. We are paying him. Yes, I wish all people were considerate, but they're not. Now Skipper do you think we should make our own beds, and clean up our own rooms. Should we wash the dishes after we have a meal at WDW. How about that peeling paint or that burned out light. Is that our job to take care of those things. I spend thousands of dollars on my vacation to WDW, and I expect superior treatment. I do not expect to look at others trash. On a sad note, that was a great game Monday night. I think the Hokies played much better than Boise State, but came up short at the end. I still believe they will fininish in the top 5 at the end of the season if they continue to play like they did with the exception of the 1st quarter.
Originally Posted By HokieSkipper <<Now Skipper do you think we should make our own beds, and clean up our own rooms. Should we wash the dishes after we have a meal at WDW. How about that peeling paint or that burned out light. Is that our job to take care of those things.>> Oh, I'm not saying people should clean up things that they did not personally contribute to. But saying something to a cast member can do wonders. Guests out number CMs in the park at least 10 to 1. Having them bring a spill in a line, or on a path or bathroom to a CMs attention expedites the clean up process. I can't tell you how many times we can't clean something in our queue because we just don't know it's there. <<On a sad note, that was a great game Monday night. I think the Hokies played much better than Boise State, but came up short at the end. I still believe they will fininish in the top 5 at the end of the season if they continue to play like they did with the exception of the 1st quarter. >> Yup. The first 5 minutes of the game completely killed us. But other than that, I thought we were the better team.
Originally Posted By bobbelee9 Frequently there are complaints here about trash in the line for Buzz. But short of shutting down the line, what's a CM to do to clean it up before the end of the day???
Originally Posted By -em >> I'm not arguing the point Skipper that some people are slobs. I'm just saying bottom line that's the Mouse's problem. It's certainly not ours. We are paying him. Yes, I wish all people were considerate, but they're not.< Agreed. It's not *my* fault you can't clean up after yourself. >>But short of shutting down the line, what's a CM to do to clean it up before the end of the day???<< Walk the queue with a pan and broom...
Originally Posted By Mickeymouseclub So I just reread Post#10 by you,MPierce. I am not able to believe those days will ever return. I am also trying to think of any other industry that meets the standard of perfection and complete customer satisfaction. I would expect some young "Apple Ipod or Ipad devotees to list the Apple Store as perfection or perhaps Starbucks(formerly). Not in my experience when dealing with them. Can anybody name a business standard that has met your expectations or exceeded them? Well maybe Laughingplace is perfectly perfect! Lately i am starting to notice companies are using extreme sneaky tactics. That double roll of toilet paper keeps getting smaller in all dimensions. The size of drinkcans are getting smaller and are starting to list the size in multiliters instead of fluid ounces. USAToday is skinnier and smaller. I used to be able to buy water in a 12oz 12 bottle box. Then the box was no longer available and the water was sold in a plastic pull-off with only 10 bottles attached but no price reduction. And every industry wants you to sign up for a monthly auto pay that hopefully you will completely forget about for eternity and please do not call us please go online for answers to your standard questions only. And when you purchase that expensive electronic our customers no longer want a Instruction Manual but you can download it in the convenience of your home or go to the bookstore because an entire industry of booksellers are happy to fill that void. SO customer service has become a foreign word. And we have the choice of staying away from the companies that disappoint us. I seem to recall that many are boycotting or starting to cut back with trips to Disney or souvenirs,etc. AN industry like Disney is in business to get the next generation just as hooked on their product to guarantee survival. ANd Disney is superior at this business plan.I guess I have almost no pre-conceived expectations anymore except to try to find happiness in my own little world as I give my money to the house of the Mouse. I hope somebody can analyze why that still makes me happy!
Originally Posted By MPierce I agree Mickeymouseclub, but we should still demand the services we are paying for. You would be very surprised what kind of service you get at Disney when you let them know what kind of service you expect to receive.
Originally Posted By EPCOT Explorer >>>Frequently there are complaints here about trash in the line for Buzz. But short of shutting down the line, what's a CM to do to clean it up before the end of the day???<<< What -em said. Other queues are cleaned during the day.
Originally Posted By Mickeymouseclub ?Seriously? just let them know... The most generous perk I receive at WDW is the Magic Express only because DL does not offer this at LAX. So I guess that exceeds expectations. Next time I check in at the Pop century I will let them know I have demands!
Originally Posted By MPierce Sure, tell them you expect to have your room vacuumed, and fresh sheets every day. You'll get it too. Demands must be reasonable, and in line with what you are paying. You certainly can't expect them to keep the park open until midnight for you. You can however expect fresh clean linen daily, and a clean room.
Originally Posted By Kennesaw Tom One thing I have noticed is that the visitors at CDL appear to take a more active role in keeping that park clean. Trash cans are strategically placed next to queue so that you can dispose of your trash as well as pick up others trash and throw that away. I noted more of that going on at CDL than WDW. Back to DDP. I really see this as WDW biggest flaw. It you use to be you could virtually walk into any sit down restaurant at WDW for a meal with the exception of the smaller sit down restaurants ( King Stephan's Table comes to mind). I think we can all agree there were far more restaurants open for more dinning options at WDW in the past ( I can think of Aunt Polly's place on Tom Sawyer Island and Boatwright's over at Port Orleans River side that is no longer open for lunch. It use to be that you could expect a table at any of the larger restaurants like Biergarden in the Germany Pavallion in EPCOT. Now, there is no way you can consider trying to get into a restaurant in any WDW park without prior reservations. So this, along with cutting back one food choices, quality add in the expensive prices of food. Not surprisingly myself and I'm sure many other quests tend to eat more meals outside the parks as well as off property. During my last trip there was one ocassion when I really wanted pizza, so my party being at the MK walked over to Tony's and found out there were absolutely NO seats available at anytime that evening. So we simply when back to out hotel in DTD and drove accross the street to Pizzaria Uno. I really wanted a pizza bianco and that wasn't on the menu. But, when I mentioned this to the waitress she told me they could make it for me special, which they did. Now try getting that service at a WDW restaurant. I honestly think that the DDP is WDW biggest problem right now. When I'm visiting a WDW park, I would expect some sort of sitdown restaurant option available to me without participating in the DDP. But, it seems the Disney Company has phased this option out. I can understand that the Disney Company is more intrested with filling guarenteed seats with the DDP than keeping seats available for an unknown number of people walking up for a sit down meal. But it turns me off to how Disney treats guests and conducts business. You shouldn't have to be particiapating in the DDP to feel like a valued quest.
Originally Posted By vbdad55 >>>Frequently there are complaints here about trash in the line for Buzz. But short of shutting down the line, what's a CM to do to clean it up before the end of the day???<<< What -em said. Other queues are cleaned during the day. --------------- the queue is sort of in an unnatural- unthemed spot anyway...move the queue for 10 minutes and clean..
Originally Posted By vbdad55 You shouldn't have to be particiapating in the DDP to feel like a valued quest. --------------- DDP doesn't guarantee you a seat does it ?
Originally Posted By Kennesaw Tom Now if you are not participating in the DDP you are shut out of most if not all sitdown Disney Dinning options. On my last trip my party included my brother and his family who were participating in the DDP, the rest of my party was NOT participating in the DDP. My brother and his family attempted to make dinning resevations 7 months in advance of the trip and were told several in park sit down restaurants they wanted were all aready solidly booked ( and this was 7 months out ). Once at WDW, we couldn't eat all together because there was absolutely no flexibility with Disney sitdown restaurants to increase the party size. My brother had 4 people in "his" party and no restaurant was going to sit more than the reserved 4. So, the rest of us had to eat elsewhere. Well except for that meal we had at the Big River Grill and Brewing Works at Boardwalk that was more than happy to provide a table for all of us. Since WDW is a "family" park you would think that Disney would be kind of flexibile to partys where some are participating in the DDP and others are not. Also there was one evening when we made prior resevations at the Biergarden in Germany. So we walked in..... there was a long line of people waiting to get in ( yes some on the DDP ). Outside the Biergarden we were all told that it was full. Once I got in with my party we could see that the Biergarden was only at 50% capacity, half of the seats we empty. Now I don't know, maybe half the wait staff didn't show up for work that night.. but there seems to be plenty of waitresses and waiters available to accomidate everyone.
Originally Posted By vbdad55 let me understand- they screeen you whether or not you are on DDP when making ressie's ? If so that sucks worse than I thought. I have never gone during that period ( and will try and avoid) - but I would be furious. Now if you're saying they are full because so many DDP called people, I still don't like it, but that's better. I know when I book they always ask if I am on a dining plan, and my answer always is yes- Tables in Wonderland..but I thought that was just to add to the notes ahead of time, not get me a seat
Originally Posted By Kennesaw Tom <<CDL????>> California Disneyland Resort. <<DDP doesn't guarantee you a seat does it ?>> No it certainly does not. And apparently even when you are booking your DDP reservations 7 months out. Furthermore, I think it's a poor business model for Disney to be selling a product, DDP that they have absolutely no intent on fulfilling. Simply put, not it reasonable to expect that if your parciticipating in the DDP then you should be able to get your restaurant of choice ( how can sitdown restaurants be booked more than 7 months in advance when that's the farthest out Disney will let you book a table ). And secoundly, where does that leave those of use NOT participating in the DDP? Obviously we won't be getting a table. So, those of us not participating in the DDP have no choice but to utilize couter service or plan meals outside the parks.
Originally Posted By Kennesaw Tom DDP has made table service options at WDW complicated, frustating and divisive. And anyone not participating in the DDP is treated like an unwelcome guest. It's so blantly obvious that Disney is out to cash in on their restaurants and it forces people who are willing to spend money on property to spend that money elsewhere. Poor business model, especially when you consider WDW has restaurants in their parks sitting vacant.
