Originally Posted By trekkeruss I am not particularly worried about there being a list. Customers have been blackflagged long before computers were commonplace.
Originally Posted By disneydad109 Thanks for the info,I had a very bad experance with GF last December,and we were told to "book cheap" and ask for an upgrade on our next vist.If they are going to roll their eyes and just act like it was my fault I would like to know before I make a fool of myself at checkin.Thanks once more.
Originally Posted By alisserae "Book Cheap" and ask for an upgrade? Wow. I'm horrified that someone would even contemplate suggesting such a thing. Speechless, really. Did a manager say this? Oh am I glad I found another role.
Originally Posted By disneydad109 I was advised by someone on the phone after they told me that since we had already paid the bill and had left that it was too late to suggest anything else. I could not guess what level employee this person was other than they acted like "it was too late babay,it's too late". I think they just wanted to end the phone call .
Originally Posted By NikkiLOVESMickey I would've asked to speak to that cast member's supervisor - if that didn't work I would've gone up the chain until someone listened and did something about it.
Originally Posted By disneydad109 After dealing with those folks I just feel that they acted as if I was a jerk.I don't want to start off being made o feel foolish all over .I not that upset after all the time I have spent at WDW i guess sometime yoy win and sometimes you lose
Originally Posted By Spirit of 74 <<I of course can't prove it but my guess is that these lists have been around for longer than we would like to think. It is of course easier to access and share now with the internet. I don't know if hotels shared their info before now but I'm sure they always had their own logs with differing catagories. >> Many hotels, especially 5-star do just that. And if you got your hands on that information -- which is priceless-- you'd likely be SHOCKED at what they have for notes on celebs, sports figures, politicians, execs etc ... but to see that done at a major chain and Disney IS a major chain would be troubling just as would be at Marriott, Hilton or Hyatt. If someone is truly that much of a problem they should be dealt with when they are there. The ability to use and abuse individuals/families who are victims of horrendous behavior by hotel staff and management, sometimes criminal, with a database like this is incredible. Just think, perhaps, about this forum and what we post here. Would you want to be red-flagged (good, bad or indifferent) because you voice strong opinions on the Internet? Think about that. There's not one person on here who's truly anonymous if the Mouse wants to know who you are. They know me. They know many others. After my recent visit to DLP, there was a considerable amount of personal animus directed to/at me and my family by the top execs of that resort. The No. 2 exec was ordered to Burbank less than 48 hours after starting his new job in Paris to deal with the ramifications of abusing personal information and passing it off as knowledge to his superiors. So, folks, by no means are any of us anonymous. Oh, and while I intend to post on the other more appropriate boards soon, if anyone has any advice about visting Shanghai, Hong Kong and Tokyo, it would be welcome because I'm heading there for six weeks on family-related business just after the new year! ... and I'm sure visits to all the Disney parks in Asia, and maybe a potential future site or two, will be included. Yep. That information thing can be dangerous. <<Great tipper, very demanding, untidy, want's something for nothing, etc.>> Or how about worse things? How about sexual proclivities? How about religious background? Or political leanings? Or just personality? So scary. <<And I'm sure folks have been put on these lists for good reason,out of revenge or for no good reason at all. >> You're more right than you could ever know.
Originally Posted By Spirit of 74 <<If your were on the dreaded "list," that's not something that would be in your room notes, that sort of information in an every day Joe's hands would not be a good thing. And, rest assured, it just about takes an act of Congress or financial dishonesty to end up on the list.>> Nah. I would say a couple of keystrokes by someone in Al Weiss' office or Jay Rasulo's and your life/character are viewed thru an impressionist prism!
Originally Posted By alisserae Big difference between Al Weiss' assistant and front desk check-in at Pop Century.
Originally Posted By hopemax A former co-worker of my Mom's worked at the GF for about a year. She said that when they got assigned to the call room, then they would spend their time between calls reading the notes in people's files. She told us some of them, but I can't remember any of them, except there was one, that the note was "Do not, under any circumstances tell this guest NO. If there is something you can't do, immediately call so-and-so."
Originally Posted By alisserae The GF was an interesting experience. Certainly some of the most demanding guests;, and most by right; they were paying a small fortune to be their. Anytime I had a geust who was recieving a "We're sorry" stay (a complimentary stay because something horrid beyond belief happened previously) it was nothing but pins & needles. It's not surprising that they have some of the highest turn over in Resorts.
Originally Posted By alisserae ^^^Clearly, I am not paying enough attention when I read through before posting.
Originally Posted By TDLFAN Why is everyone so surprised about this particular bad service incident at a WDW hotel?? This is WDW!!! Like, hello??? WDW people!!!! NOT TDR! WDW!!!!! Sheesh!!!
Originally Posted By alisserae ^^^And yet another reason why I am happy to be back in my office again. I don't have to see the cryin' shame that is WDW.
Originally Posted By hopemax >Anytime I had a geust who was recieving a "We're sorry" stay (a complimentary stay because something horrid beyond belief happened previously) it was nothing but pins & needles. I wonder how much they even do this anymore, though. A friend just got back from WDW. While at the Beach Club Villas, the valet gave them the wrong car, and their car to someone else. What they were offered: a ride to their intended destination. Later they spoke to another manager, who comped their dinner since they were so upset they didn't enjoy it. They did get their car back, but you used to hear stories about how great Disney's service was, and if they messed up the lengths they would go to to make it right.
Originally Posted By hopemax I don't want to imply that they should have been given a free hotel stay, but I think something beyond a free ride should have been offered initially. They lost a car!
