Originally Posted By disneydad109 One does not wish to appear a jerk,but like meg ryan in"when Harry meet Sally" when I pay over 5K to stay someplace I WANT WHAT I WANT. Not a "gee we are sorry,wish there was something we could do".I do not mind paying top dollar but I do expect you to deliver.
Originally Posted By Coachbagfanatic1 >>The GF was an interesting experience. Certainly some of the most demanding guests;, and most by right; they were paying a small fortune to be their. Anytime I had a geust who was recieving a "We're sorry" stay (a complimentary stay because something horrid beyond belief happened previously) it was nothing but pins & needles. << We have always stayed at the GF main building and we never once were demanding just because we were paying a small fortune. We've only had two minor situations happen to us and we handled it like people. We have seen some guests just get out of control with their mightier than thou attitude. Unreal. Some guests did have legitimate situations but some. AH NO!!
Originally Posted By Coachbagfanatic1 dsnygrl4evr I am sorry that you had to go through this. I hope your next visit will be a great experience.
Originally Posted By Crazy4WDW jmishica - A way around the readers did you say? How would one do that??
Originally Posted By kennect As far as the car mix up is concerned I would have immediately called the police and reported the car as stolen...Don't know what good it would do but I would do it anyway...I know things happen but when things like this happen there is no excuse in the world to make it right....
Originally Posted By Spirit of 74 In my experience Disney now is so screwed up in its management ranks that it gives away the house to anyone who is truly an 'operator' but treats someone with legit problems like pariahs. The louder and more obnoxious the person, the better deal they'll wrangle out of the Mouse. Just today at Pop Century I overheard a woman on a pay phone complaining about her trip. Apparently her husband gashed his head at Typhoon Lagoon in the wave pool because (imagine this) there are waves in it. Then her child fell and was injured (not seriously) at the MK. Disney had agreed to pay all medical costs and comp the entire trip and she still was telling the person on the other end that she's angry and not going to take it and she's a firefighter and knows what's a safety issue etc ... At first, I thought she had a real bad trip and was being screwed by the Mouse. But the more I looked at her and listened, the more convinced I was that she was scamming the Mouse. But again, Disney brings it on itself nowadays by being quick to throw freebies all over and then ignore serious complaints ...
Originally Posted By CMM1 Generally, if a person has a non-satisfactory experience at a hotel establishment or chain then the best means of retribution is simply to not patronize that business again. So unless one exercizes that strategy, I guess the only other recourse would be to simply complain to as many staff and management persons as possible with the expectation of discounts or perks.
Originally Posted By TDLFAN The problem I see with your logic is that guests will continue to come back because they probably percieve WDW as a good deal. Same for the airlines... people can complain about any particular airline for it's bad service, lost luggage, rude staff etc etc etc etc... but all they need to see is the lowest available fare to book that airline again and put themselves thru the same misery.
Originally Posted By SuperDry <<< but all they need to see is the lowest available fare to book that airline again >>> Some people actually still PAY for their air travel? How quaint.
Originally Posted By Spirit of 74 I must admit to being a little surprised that people here seem so willing to allow a company, be it Disney or anyone in the hospitality/service sector, to create what is nothing short of a blacklist. I'm glad I didn't live in the McCarthy era ... although some would argue (myself too) that it's worse today. Also, glad I didn't 'complain' about being double-charged for local phone calls at Pop Century ... or the missed wake-up call either ... who knows what they would have put in my already lengthy file!
Originally Posted By TDLFAN >>Some people actually still PAY for their air travel? How quaint.<< You won't get your free-loading miles if you don't pay the $39 fare you know... (and I know you DO)
Originally Posted By Spirit of 74 ^^Alas, TDLFAN, I believe the Spirit will be free-loading in First Class to Hong Kong on the family's FF miles ... and I don't feel one ounce of guilt, nor should I! ~the Spirit knows~
Originally Posted By CMDad <<Having just spent the last few months becoming acquainted with DPMS (the embarrisingly archiac reservation system)>> The new DREAM System is now being taught ... (My personal CM just finished the first session at DU)
Originally Posted By trekkeruss <<I must admit to being a little surprised that people here seem so willing to allow a company, be it Disney or anyone in the hospitality/service sector, to create what is nothing short of a blacklist>> Is a blacklist really any different than also keeping a list of those guests who are considered good?
Originally Posted By juicer I used to be a restuarant manager where the restaurant uses a reservations system where customers can make reservations on line to many reatuarants in the country (opentable.com) What was nice about the system is that it would remember customers requests - That they like a particular table, have a certain drink waiting for them, vegetarians, can't see very well-so we give them a table with extra lighting etc... We can also record if the customer is....let's just say difficult, does'nt show up on time for their reservations, etc... Its happening everywhere -
Originally Posted By Spirit of 74 <<Is a blacklist really any different than also keeping a list of those guests who are considered good?>> What do you think? I see no logic in your statement. Do you not see the possibility for rampant abuse? One is a form of discrimination/alienation for what well could be the behavior of representatives of the company acting in a capricious fashion. I am amazed at the sheep mentality that allows such bad behavior/outrageous conduct by big business to be justified by 'regular folks.'
Originally Posted By Spirit of 74 <<What was nice about the system is that it would remember customers requests - That they like a particular table, have a certain drink waiting for them, vegetarians, can't see very well-so we give them a table with extra lighting etc...>> That's very different. That's like an airline noting preferences for frequent fliers. It in no way harms the guest's privacy, but helps ensure they get what they desire. Win-win. <<We can also record if the customer is....let's just say difficult, does'nt show up on time for their reservations, etc...>> Again, if there truly is a problem with an individual guest. There are ways of dealing with that. But let's say one of your servers is a psycho and takes it out on guests. They complain. And you write they are 'problem guests' ... with a national database, this could cause innocent people problems everytime they dined out. <<Its happening everywhere - >> Didn't anyone here read the novel '1984' by George Orwell? Or were you all busy watching 'The Dukes of Hazzard?' (not that it was a bad show for the times but ...)
Originally Posted By Spirit of 74 <<The new DREAM System is now being taught ... (My personal CM just finished the first session at DU)>> And would your personal CM treat a guest poorly or sternly because of a note/notes in their file? A very fair question, btw ... Would it be held against me that in 2000 I refused a filthy, dilapitated room at the CBR and demanded a room in the first building that had been rehabbed? Would that somehow qualify me a 'problem guest?'
Originally Posted By trekkeruss <<Do you not see the possibility for rampant abuse?>> I can see rampant abuse in just about anything. Maybe I am just to naive to believe that this stuff takes on the dark tones that you imagine it will or might.
Originally Posted By TDLFAN >>I believe the Spirit will be free-loading in First Class to Hong Kong on the family's FF miles ... and I don't feel one ounce of guilt, nor should I!<< Why should you? Everyone else will be there for free as well... but if it was me in charge, you would not get your choice of main course. We have ways to get back at you for your freebies.. hehehe
