Originally Posted By TDLFAN >>Okay, Spirit, we get it. It's bad. So what do we do about it?<< Simple, let Disney know how you feel. Get off your lazy butts and stop by Guests Relations/Hotel Concierges and express how you percieve things, write letters to them via disneyworld.com... Whatever, that's what you do because that is all you can do. Also, express your views on sites like this one because it is a documented fact that many people in charge who can effect change visit these boards, and some folks in the internet Disney Fan community are even more connected with Disney than you could possibly imagine. >>I think TDLFAN is just kidding to a large extent. << Maybe. Then maybe not. >>But please be aware that many of us flying on upgrades are empathetic towards the problems, and think twice before hitting the call button, if at all.<< As long as you continue to fly any particular airline that treats their employees like gargabe, you are NOT being enphathetic to any one at all. The only way you can clearly send a message to airline management is by stating via written letter that you will *refuse* to fly their airline and take business to another alliance partner line (where you can keep rakingin the miles in your account) until the settle their labor problems and treatment. Tell them the staff frustration is displayed and you refuse to fly them because (and spell it like this--->) YOU DO NOT FEEL SAFE IN THEIR CARE! Comment cards from customers (especially the darling frequent flyers) will get management attention. So NO, as long as you continue flying any particular carrier with labor problems, you are NOT helping the cause of those who provide you service in the front lines. As for that call button.. feel free to press it. WE turn them off with one simple press of a button in our console, so we don't have to hear it. After all, we don't get paid enough to refill you whisky/7, or provide CPR.
Originally Posted By RoadTrip We'll have to agree to disagree on that one Spirit. The most expensive part of any hotel operation is the people staffing it. It doesn't cost all that much more to build a Yacht Club room than an All Star room; certainly not enough more to justify quadrupling the price. What you are buying is more staff and better trained staff. Look at the lines at the check-in desk at the All Star. It's ridiculous the volume those CM are expected to handle. If they get a little cranky when someone makes a complaint I guess I can understand it. Now look at the check-in at a Deluxe resort where you rarely see more than 3-4 people in line. Those people are getting better service and they are getting it from a CM that is not totally stressed out by the workload. If you have a complaint I imagine they are much more likely to by sympathetic than the CM at the All Star. I would also imagine the Deluxe resorts are staffed by more experienced CM. I frequently see the "Earning my Ears" pins at the All Stars and at the Fort Wilderness check-ins. I don't think I've ever seen one at a Deluxe resort. So yes, when you pay the higher rate you are buying a bigger room, a nicer pool, and a couple of restaurants. But more than anything you are buying more people and the higher level of service that comes from that.
Originally Posted By idleBrain <<So NO, as long as you continue flying any particular carrier with labor problems, you are NOT helping the cause of those who provide you service in the front lines.>> And so if everyone felt this way, wrote those letters and stopped flying, the carriers would go out of business, and the pension debacle would not get solved. The only way this mess is going to turn around, is if profitability returns. And without customers, I doubt this will occur. <<As for that call button.. feel free to press it. WE turn them off with one simple press of a button in our console, so we don't have to hear it. After all, we don't get paid enough to refill you whisky/7, or provide CPR.>> Actually, I never press the call button. I feel no need to press it. I'm happy and content with the service I receive without requesting more. And I stopped being a frequent flyer years ago. The miles don't expire, so I'm slowly using them up with upgrades. They'll be gone in a few more trips, so boo hoo for you. 8^P
Originally Posted By RoadTrip <<They'll be gone in a few more trips, so boo hoo for you.>> Really. With attendants having attitude like TDLFAN's, is it any wonder that most of us would rather go to the dentist than get on a plane?
Originally Posted By gatormark After reading this lengthy thread, why do I get the distinct impression that the following things are probably true about some of you all... 1. If I went to a forum about UFOs and how the govt is hiding info at Roswell...I would see some of you there. 2. You refuse to use the finger scan at the parks and insist on using another form of id. 3. You have a family member or a friend that would describe you as "high maintenance." 4. Own a copy of Oliver Stones JFK and often bore people at parties talking about how there had to be more than one shooter and the CIA's involvement. Growing up in FL (now older than I want to admit) and often going to WDW multiple times a month...I have never experienced a major problem in any way. I have found even the most trivial issues I have had were met with great understanding and help! I hope you all take this post in the humorous tone it was intended. I love Disney and actually got to meet this Mr Weis you mention...he is an awesome guy!
Originally Posted By idleBrain You forgot another point: 5. Firmly believe in alien abduction a la Body Snatchers, and believe those aliens walk amongst us, even posting on internet discussion boards. Anyone who feels Al Weiss "is an awesome guy" obviously becomes suspect. 8^D
Originally Posted By CMDad << <<But then there ARE those who get their enjoyment by complaining about any perceived injustice.>> Yes. There certainly are many of those. I am hoping you're not grouping me into that category.>> I am not making any specific references, but there ARE some stories about resort guests that would shock even the most cynical here. And they are not even necessarily Disney resort guests, but hotel guests in general. I am sure that any hotel employee - no matter where - could probably write a book. In general, I think that even the most jaded person here truly would like to see Disney at it's best, so if what I say fits anyone in particular or not ... I leave to the individual, I won't judge. Heck, even TDLFAN wants a Disney that he remembers from "the old days". That's why we love him! <G> Having said that ... you bet I will be peeking over at the screen when I check in a little more than a week from now
Originally Posted By vbdad55 <Really. With attendants having attitude like TDLFAN's, is it any wonder that most of us would rather go to the dentist than get on a plane? <' Dentist's everywhere applauding...trying to move up the most feared list. next up, dental service on a plane, kill two birds with one stone type of deal.
Originally Posted By CMDad <<TWDC is forever. Idiot execs come and go.>> I like that - gotta remember it!
Originally Posted By irishfan >>I am sure that any hotel employee - no matter where - could probably write a book.<< Yes, it's called Hotel Babylon, and written by Imogen Edwards Jones.
Originally Posted By TDLFAN >>With attendants having attitude like TDLFAN's, is it any wonder that most of us would rather go to the dentist than get on a plane?<< Funny you mention that because in the past 7 months, I have had 7 cavities, 1 root canal, one gold crown placed, and 3 cleanings... and each and every time, it was a pleasure to have Doctor Hunk's hands in my mouth. Of course.. it all set me back $1,700 because our employer-paid insurance is garbage, along with my now reduced annual income pay of 30-some thousand $$$ a year, gross pay that is B4 taxes. >>next up, dental service on a plane, kill two birds with one stone type of deal.<< Hey, I am up for that. With all free upgrades and free loaders having first turns. I would love nothing less added to my duties onboard those planes.
Originally Posted By gatormark My experience with Al Weiss was at a conference for my chosen profession. It was not in a Disney context and yes, he and his wife were both great people.
Originally Posted By alisserae Regarding DPMS & DREAMS. DREAMS is not yet replacing DPMS, it is for CRS (Central Reservation System). So the challenges faced by front desk CMs won't be ending anytime soon.
Originally Posted By CMDad <<So the challenges faced by front desk CMs won't be ending anytime soon.>> Not so.
Originally Posted By Spirit of 74 <<I am not making any specific references, but there ARE some stories about resort guests that would shock even the most cynical here. And they are not even necessarily Disney resort guests, but hotel guests in general.>> I agree on both counts. But also realize there are stories I could tell you about WDC execs, Imagineers and publicists that would wash any ramnants of pixie dust out of the hair of the biggest Pollyanas on LP.com too. <<I am sure that any hotel employee - no matter where - could probably write a book.>> That's fer sure. <<In general, I think that even the most jaded person here truly would like to see Disney at it's best, so if what I say fits anyone in particular or not ... I leave to the individual, I won't judge.>> That's all I want. Disney to live up to its amazing legacy for producing the best animation in the world, the best family films and the most amazing themed attractions, parks and resorts in the world. That's it. Simple as that. Live up to your reputation. I am not jaded about the company in the least, just a lot of its management. <<Heck, even TDLFAN wants a Disney that he remembers from "the old days". That's why we love him! <G>>> I know ... he's even more ancient than I am. He and Danny need to have walker races to the toilet! <<Having said that ... you bet I will be peeking over at the screen when I check in a little more than a week from now >> You'll notice when you do that the monitors are placed in a near impossible angle to see anything at most resorts unless you climb over the counter!
Originally Posted By CMDad <<But also realize there are stories I could tell you about WDC execs, Imagineers and publicists that would wash any ramnants of pixie dust out of the hair of the biggest Pollyanas on LP.com too.>> Some day we should have a drink and swap stories on that front - no illusions here ... though I *have* known both good and bad. Heck, I even had a "magic moment" from Al Weiss. (A personal matter.)
Originally Posted By idleBrain <<But also realize there are stories I could tell you about WDC execs, Imagineers and publicists that would wash any remnants of pixie dust out of the hair of the biggest Pollyanas on LP.com too.>> And their heads will implode from all that Realityâ„¢. Right, leemac? <<I know ... he's even more ancient than I am. He and Danny need to have walker races to the toilet!>> Well, that answers ORDDU's question on the other thread. Even tadalafil can only go so far.
Originally Posted By idleBrain <<Heck, I even had a "magic moment" from Al Weiss. (A personal matter.)>> Oh thanks for that one! 8^P
