Originally Posted By Tiggirl <<but i work my butt off on a daily basis to be the best cm that i can be and still get rude thrown in my face.>> I'm unclear as to where this happened in this thread. I haven't seen anyone call you rude or "throw rude" in your face. I just don't see it. imadisneygal... you last post was right on. That is something I've always felt. It may not be "wrong" for a CM to do so, but it certainly can't help the "us VS. them" mentality that many CM's seem to have. ~Beth
Originally Posted By TMICHAEL <<<<You're not just some random person. You're a Cast Member. And as such you should treat Guests, here and in person, according to Disney standards. JMHO.>>>> ROTFLMAO!!!!!
Originally Posted By TMICHAEL Thanks mickeyfreak13, I must whole heartedly agree with you on this one.
Originally Posted By imadisneygal Nice. A Cast Member who doesn't take his responsibility to represent the Company seriously. I think that's the point of this thread, though, so good on you for proving the point.
Originally Posted By danyoung Well, while I am all for CM's giving their all in the parks, I don't much care for what they do off duty. I'm not looking for Disney company representation when reading online forums. This is where we get to see what they really think, and I'm all for that. It's like one of our local mega-companies, EDS, not only demanding that their employees not smoke at work, but at home as well. When someone's not on the clock, it's none of the company's damn business what they do.
Originally Posted By imadisneygal ^^^ I can see your point, Dan. And I think it IS an employees own business what they do with their own time. That said, I think once you identify yourself as a Cast Member and, in that capacity, deal with a Guest situation either online or in the Parks then you are representing the Company. For me this doesn't just apply to Disney Cast Members. This just happens to be the forum we're dealing with here. I am certainly aware that it's a matter of opinion and I am also aware that mine may be in the minority.
Originally Posted By imadisneygal "It's like one of our local mega-companies, EDS, not only demanding that their employees not smoke at work, but at home as well. When someone's not on the clock, it's none of the company's damn business what they do. " Yes, I read about this. And as much as I dislike smoking I happen to agree with you inasmuch as someone smoking at home should not affect their ability to do their job. However, I think these two situations are a little different because it would be like an EDS employee talking to a customer in an online forum telling them that they were wrong and that they had a bad attitude and furthermore they weren't entitled to be treated with respect by EDS. It speaks to the company's image, not the individual employees habits at home.
Originally Posted By danyoung >... I think once you identify yourself as a Cast Member and, in that capacity, deal with a Guest situation either online or in the Parks then you are representing the Company.< If a person was saying "Hi, I'm John Schwartz, and I work at the Haunted Mansion, and here's my opinion. . .", then there might be a bit more of an issue. Or if John Schwartz said that he was an executive in the company, then there'd be even more of an issue. But someone with an anonymous handle giving his opinion on his work style and the people he has to deal with? I just can't see that as any kind of official representation of the company. I do agree that people who enjoy their job and respect their employer would be wise to be cautious about how they portray their workplace. But most people who hang out in this and other online forums aren't the general public. Most of us are somewhat knowledgeable and can make up our own minds about what a CM chooses to say or not say. And thanks, administrators - much appreciated!
Originally Posted By JazzCat I met RAM yesterday and we talked about this topic a little bit. I told her that I felt so bad for her about the way the topic went. What bothered her was the fact that she was called a liar. No wonder she's done with the topic. What I find interesting is that the originator of the topic has left the building. This whole topic has gotten blown way out of proportion and the personal attacks are immature and uncalled for. Ignore the toad.
Originally Posted By HRM I would like to add my thanks to "THE POWERS THAT BE" for keeping this Thread going... It was just a few days ago that I thought this Thread was closed, but I'm happy to see it continue... The reason is because there is are some really good points mentioned throughout the Thread, and I like to hear what CM's have to say about the topic. I just read in another Thread, and posted a reply, regarding the new Union Contract @ DL. If it is indeed true, that CMs receive automatic increases in their yearly review, as small as the increase and rate might be, then maybe this is a reason there are less than desireable CM's working at DL (obviously I'm speaking about a small number of CMs). I mean why should any person be motivated to perform at a desirable level if pay raises are an automatic just for showing up to work? - *Theoretically(sp?) speaking of course*
Originally Posted By PirateJohn >>I just read in another Thread, and posted a reply, regarding the new Union Contract @ DL. Been like that for a long time. It's awfully hard to find a union contract for unskilled workers that awards merit in any tangible way.
Originally Posted By SuperDry A few months ago, I was on Splash Mountain and was having a great day in the park, so I was enthusiastically waving at various CMs. As our log was leaving the station, I was waving and smiling at the CM near the front of the platform. She was looking at something else, not really seeing me, then my waving must have caught her attention. For just a moment she had this odd look on her face, along the lines of "why is this weird person smiling and waving at me?" Then it clicked, she realized I was just having a magical moment, and she waved back almost apologetically. So even though she had been caught up in just doing her job the moment before, she still realized why she was really there.
Originally Posted By DrShrinker I had a very frustrating experience last night...I don't know if I'd describe the CMs involved as RUDE...but definitely lazy and surly. The scene: end of the day, wife and 3-year=old are dead tired, and we've just wrapped up our GREAT day with the purchase of our annual passes. As we leave the bank, I convince them to take one more ride on the railroad (knowing my daughter loves the dinosaurs). Sure enough, she perks up immediately: "We're gonna see the dinosaurs?!?" We board the train, along with several other families. Next stop New Orleans Square. Next stop Toon Town...where I think I overhear a conductor tell another passenger about the train "stopping at Tomorrowland". I turn back and ask, and he says, "Because of the fireworks, the train won't run between Tomorrowland and Main Street. You'll have to get off at Tomorrowland." I look over at my exhausted wife, my child who's about to be profoundly disappointed, and when I try to clarify, the CM said "They announced it at the Main st. station." I checked with the others that got on with us...they also had heard NO announcement and were equally pissed. The CM just shrugged and the train left. When we arrived in the station at TL, the CMs just stayed on the train and played a recording telling us we had to get off. So, our magical day at DL ended with a Bataan-death-march trudge to the front (although a CM tried to make us walk AROUND the crowd waiting for the fireworks -- I merely snarled "NO!" and we continued to the front gate.) So, technically, I was a rude visitor. But I feel I was more than justified! I was frankly just too g.d. tired to go in to City Hall and complain (plus, we wanted to get out of there before the post-fireworks crush).
Originally Posted By PirateChick I think the above post is about entitlement after just getting the renewed AP. Thanks for being rude to the CMs by snarling at them when they tell you to go the other way in one way traffic. It probably would have been easier then fighting the crowd walking the right way down Main Street. Just because you were tired and did not get to see dinosaurs? Thanks for probably ruining a CMs night by being rude to them. Unlike what most people think we do have feelings too.
Originally Posted By Tiggirl I have to admit... I don't see where the rude behavior of a CM applies in post 211 applies either. Maybe I misread it. Although I do agree that the CM's at the Main St. Stations should have made sure to let the guests know they wouldn't be able to make a round trip (if the CM did not make the announcement). But as for rude behavior... I didn't get where that was. ~Beth
Originally Posted By BlueDevilSF You know, I read these "Rude CM" threads, and I have to wonder: Am I just blissfully unaware of this "problem" or what? I've been to DL seven times, and while I have encountered an occasional CM whose heart didn't seem to be in what he or she was doing, they were definitely few and far between. Look, we're all human. (Well, most of us are. There are a few in World Events I wonder about sometimes...) Nobody can be "on" all the time like some would like the CMs to be, and nobody can be 100% in control of his/her emotions 100% of time. It's human nature. Does this excuse rude behavior? No. But you know, it goes both ways. If you encounter a CM who doesn't seem to be having a good day, why not offer a smile and a kind word? They work wonders. After all, I've seen many a CM make a guest's face light up; why can't guests do the same in return? And Dr. Shrinker, was the small vindication you could get worth the trouble?
Originally Posted By mele <<But I feel I was more than justified!>> That's the whole problem. People feel they have the justification to treat people like crap when they don't get what they want.
