Originally Posted By Tiggirl I do believe that there are rude CM's and that a smile or kind word doesn't helo in those situations. I just didn't see an example of it in that above post. I say this from being both a guest and a past CM... Often (NOT always), its not the guests fault when they run into a rude CM. I've seen a trend with CM's that think guests are stupid and (honestly... I've heard this said) get it the way of them doing their job. I think a lot of the problem is preconcived notions about guests. I have had it explained to me by a current CM (as I don't work at the park currently) that there are a lot of CM's who feel that way and who are bitter (and seem to delight in being bitter about guests) and that attitude "infects" a lot of the other cast. Especially new and "impressionable" CM's. ~Beth
Originally Posted By mele <<CM's who feel that way and who are bitter (and seem to delight in being bitter about guests)>> Yeah, I've heard about that too. Or rather, read some of the posts on a website about stupid guests. Sad.
Originally Posted By BlueDevilSF Well, there WAS one incident I witnessed back in October that sort of took me aback, but it would get ADMIN'd...
Originally Posted By DrShrinker Let me clarify... I stated first off that the CMs weren't particularly rude. But the CM on the train who merely shrugged at the thought of abandoning us in Tomorrowland...well, that just pissed me off. And it's NOT entitlement...would you like it if the tram back to the parking structure went 3/4 of the way and then said, "Tough, ya gotta walk the rest of the way. Someone should have told you." What if someone on the train had been in a wheelchair and left it at the station? Many of us left our strollers there. There were certainly no CMs to help, if that had been the case. They either booked out of there or stayed on the train. And as for snarling at the poor CM trying to redirect us as we trudged back to the entrance; it certainly wouldn't have been easier to go the way the CM tried to direct us, AROUND the entire center of the park...so, yeah, I loudly said "NO" when it became clear ignoring her wouldn't work. I didn't tell her where to stick the flashlight (which was what I was thinking at this point), so I think it was a small moral victory .
Originally Posted By DrShrinker BlueDevilSF What vindication and what trouble are you referring to? I just thought it was extremely poor service to stop a ride with no announcement and just tell everyone to get off the train. I didn't mention it in the initial post, but I actually had a freaking conversation with the CM who worked at the Main St. station...so she certainly could have worked it into our talk! Although, based on the dialogue, I may have been expecting too much... Me (noticing the benches taped off and marked "reserved" outside the train station): "What are those benches reserved for?" CM: "They're reserved." Me: "Yes, but what are they reserved for?" CM: <blank stare> Me: "Is it for the fireworks?" CM: "Yeah, they're reserved for the fireworks." I guess hoping she would remember to warn the 20 or so of us boarding that we couldn't make a full trip was asking too much...
Originally Posted By Zwitek No offense, but life is full of inconveniences. While someone may have dropped the ball regarding your trip around Disneyland itinerary, there was absolutely no need to take it out on the other CM that was merely doing their job directing traffic. I'm sorry that you guys were dead tired at the end of the day, and were given erroneous information. That simply does not justify the rude behaviour towards that other CM who had no knowledge of what happened to you, didn't drop the ball, and didn't ruin your day. Miss Manners would say, just because you have been wronged, does not give you carte blanche to be rude to others. Not picking on you per se, just saying that all we often see is what happens to us, and not what we do to others after the fact.
Originally Posted By PirateChick Exactly, you took it out on a CM who had no idea what happened to you before and was merely doing their job. It was wrong of you to just snarl at them and walk away and from the tone in which it is being played out you took great pride in doing it. That is what people like to call poor manners. I have done my fair share of GC and know that everyone out there is just doing what they are told and for all you know some people after you may have tried to follow your lead and what happens from there is a lost walkway in which nobody ends up happy. So even though there was an inconvenience that does not give any right to be rude to someone over the fact there was not the chance to see dinosaurs. Some people are just plain rude...
Originally Posted By DrShrinker Uh...reality check. I said "No" to the CM who tried to make me walk the wrong way. No insults, no obscenities, no tirades. Just one word. Hardly "taking it out on a CM" (I'll cop to it being kind of rude). But trust me, that CM forgot about me 30 seconds after we were gone.
Originally Posted By PirateChick A CM was telling you to go against traffic? Interesting. If that is the case then my apologies... As for the reality check someone else apparently needs it, not I.
Originally Posted By RAM1984 >>Let me clarify<< Word of friendly advice DrShrinker, drop it like I did.
Originally Posted By Zwitek The wrong way for whom? I'm not trying to be argumentative here, but even your "NO" answer was rude, and as someone who works in the customer service field, I can safely presume to say, you were not forgotten 30 seconds later... people tend to not forget rudeness, much like you haven't forgotten your experience with the train, that CM remembers you. Just some food for thought, not trying to flame you out or anything.
Originally Posted By danyoung >I said "No" to the CM who tried to make me walk the wrong way. No insults, no obscenities, no tirades. Just one word.< DrShrinker, let me repeat your own words - "...although a CM tried to make us walk AROUND the crowd waiting for the fireworks -- I merely snarled "NO!" and we continued to the front gate..." This is where the problem lies. I'm guessing that you came out of Tomorrowland and wanted to take a left down Main Street, when crowd control had been set up as one way, and they wanted you to go to the right, in front of the castle, past the Frontierland and Adventurland entrances, and then on down Main Street. Right? Well, after the lack of proper information on the train, I can sure see why you'd be upset. But the problem is in your own use of the word "snarled". You had a right to be pissed. You didn't have a right to snap off at an innocent CM who was only doing his or her job. Tough night, tho!
Originally Posted By DrShrinker <<This is where the problem lies. I'm guessing that you came out of Tomorrowland and wanted to take a left down Main Street, when crowd control had been set up as one way, and they wanted you to go to the right, in front of the castle, past the Frontierland and Adventurland entrances, and then on down Main Street. Right? Well, after the lack of proper information on the train, I can sure see why you'd be upset. But the problem is in your own use of the word "snarled". You had a right to be pissed. You didn't have a right to snap off at an innocent CM who was only doing his or her job.>> You're absolutely right on both counts. I copped to that, although admittedly feeling somewhat entitled, in the first post. I'm certainly not proud of being mean to a cute young girl or anything... BTW, can any CM help me understand -- why stop the train in TL 20 minutes before the fireworks show? The stretch between TL and Main St. is almost all tunnel, so I don't see how it could interfere with the show (I've still never seen it b/c of either weather or a sleeping kid).
Originally Posted By tiggertoo The DLRR, monorail, and other attractions enter into firework fallout zones. DL management gets their directives from the city fire marshal.
Originally Posted By PirateJohn >>BTW, can any CM help me understand -- why stop the train in TL 20 minutes before the fireworks show? The stretch between TL and Main St. is almost all tunnel, so I don't see how it could interfere with the show Has nothing to do with show, but fire safety. Trains aren't allowed at Toon Town station during fireworks because that's in the fallout zone of the fireworks. Ergo, if there was a train at Main Street station and another at New Orleans Square, then there is no place for the train at Tomorrowland Station to go. But the real reason why trains couldn't leave the station is simple -- the fire marshal of Anaheim sez so. The fire safety regulations, which include pyro, are extremely strict, and the current fire marshal has an enormous chip on his shoulder. But I definitely have to echo what has been said already -- guest control on Main Street is the most thankless task in the entire park. The routes that are established might make your walk take a few more minutes, but imagine how much of a pain in the rear getting where you want to go would be if we simply allowed people just to go wherever they wanted. A great deal of thought has been put into the current system, and while it might not be perfect, it does a great job of keeping people from being hopelessly stuck. And when people just ignore the instructions of CMs because they just don't feel they have to obey them, it screws up the system and soon nobody can get anywhere. I've worked GC on nights where just one person's refusal to obey instructions led to mass chaos and complete blockage of walkways. Had there been a medical emergency on the west side of the park, paramedics would have been unable to get there. And it all literally started because of one person who didn't feel they needed to go where the CM told them to.
Originally Posted By dr jones Just out of curiosity PirateJohn, I'm not from Anaheim so what's the deal with the current Fire Marshal?
Originally Posted By PirateJohn I shouldn't get into it. It really has to do with things that have been happening behind the scenes in my attraction in particular.
Originally Posted By HRM These most recent posts illustrate how a peoples' perception and reaction to rudeness is very short-sided, and often a result of personal situation. Yes, rudeness does happen... but it continues by our own reaction to another person's behavior; in short we have the opportunity and power to stop rudeness, and turn it into something positive by our own reaction and follow-through.
Originally Posted By HRM Sometimes a person's behavior is interpreted as being rude, and doesn't even know it -- just look at what happened earlier in this thread; and in can escalate as fast as a brushfire... Fortunately, brushfires are put out quickly here at LP by ADMINs... ;o)
