Originally Posted By Minnie1955 So sorry you had bad experiences with a couple CM's :-( But I'm also glad to hear that that isn't holding you back from taking your next trip.... hopefully you'll run into some nicer CM's who can make up for it. Also in the future, if you feel someone is being rude to you over the phone, and they didn't start off the conversation by telling you their name, then you should ask for it. At least then you might be able to do something about it.
Originally Posted By goofy4041 monorailblue i feel for you to be able to judge someone and not have been there. it must be a heavy weight to carry, see how it feels i to have had the same thing happen to me but because i am disabled. the words where the same and i for one am sorry it hppened to you and dont not go. Go have fun radman33
Originally Posted By danyoung >...her friend wich was a larger guest,she could sit on the ride she has before but she had a hard time putting the seat belt on..the castmember told us to hurry up or well all have to get off the Attraction,we are stoping other people from haveing fun.< I had just the opposite reaction from a CM years back when riding with my 400 pound brother on Star Tours, sitting in the back row. He was having a tough time with the belt, and everything else was checked out and ready to go. The young lady CM just waited, fully aware of what was going on. I was afraid at any minute she was going to yell "Do you need a seatbelt extension?", totally embarassing my brother. But she was so cool - just waited till Pete got settled in. Then she started the ride, and no one was the wiser. I've never wanted to praise a CM more than right there - very well done!
Originally Posted By monorailblue <<monorailblue i feel for you to be able to judge someone and not have been there. it must be a heavy weight to carry, see how it feels i to have had the same thing happen to me but because i am disabled. the words where the same and i for one am sorry it hppened to you and dont not go. Go have fun radman33>> Though I admit I don't really understand this post, I will reiterate what I said before. I do not believe the story presented (essentially, "hurry up or get off the ride"). So what? You are free to believe it, just like you are free to believe advertising claims or idle gossip or religious testimony or legendary family history. It isn't a matter of 'judging' in the sense that I think radman33 is a bad dude. It is merely passing his story through the prism of my own, limited frame of reference. This is what we all do; indeed, we cannot avoid it. Considering also the recent increase in trollish or otherwise surreal posting activity, I simply don't believe it happened. That's it! Neener, neener, neener.
Originally Posted By Liberty Belle >>I think you're overreacting (even though there are some VERY rude CM's!). Just because a CM was trying his or her best to keep the ride running smoothly<< I have to interject here. I'm not sure what sort of experience radman had, because I wasn't there but I went to a non-Disney theme park with a large friend who couldn't get her seatbelt to do up. In front of a large group of people, the ride operator said "if you can't get it to do up you'll just have to get off". My friend was completely humiliated and I felt really bad for her. I'm not saying that because it happened at an unrelated theme park, it definitely happened at Disneyland but the point is, someone could listen to that story and say "he was just trying to keep the line running smoothly". There were definitely better ways to deal with it (such as speaking softly to her rather than yelling it out, or just sounding like he actually cared).
Originally Posted By Goofyernmost Is this by any chance a thread that was established to determine who, or possibly whom, has the lesser grasp of the English language? Or maybe a teaser for spell check? I can't tell you how hard it is to take it seriously. I know this will create a lot of hate mail but it just amuses me no end! Go ahead, fire away, I may stop chuckling long enough to read it.
Originally Posted By radman33 Im not here to bash all cast members casue i must say alot are very sweet and nice. just want the disney experience the hole trip. after all i shell out the money. im not here to start fights just tell people my bad experience. To all you good cast members THANK YOU! You bring the magic to life.
Originally Posted By goofy4041 Neener, neener, neenernow thats funny my grand child who is 5 years old says that same thing.
Originally Posted By RAM1984 >> attitude in some CM's has taken a huge nose dive<< Hear, hear!! I have left Disneyland several times in the past few years feeling heartbroken at some of the treatment I have received. I am one of the ones who will go to City Hall and file a complaint. I also go more often to fill out commendations for CM's who do an exceptional job. I believe it is important to let the powers that be know how guests feel about their treatment. I remember once about 10 years ago my then 11yo son saying, "It just isn't natural for people to be so happy all of the time" after a trip to Disneyland. That is how I want to remember it. CM's and guests being too happy.
Originally Posted By allygator206 I echo everyone else. I called customer service a couple weeks ago, the CM I spoke to was nice, may not have been as informed as possible, but nice enough. Even Disney cannot guarentee that ALL CMs will be in GREAT moods ALL the time
Originally Posted By tangaroa There are some things that I have come to accept will change at Disneyland and I'm sorry to say that the lower standards for CMs is one of them. It used to bother me a lot to say that the CMs just seemed really grumpy and unfriendly, but I see this now as not just a change at DL but a change everywhere. People have just grown to accept this type of behavior from customer service employees to be normal. This past Sunday I saw something I never thought I would ever see at Disneyland. I was walking down Matterhorn Way on my way back to Main Street to leave for the night. It was just before the fireworks and they had some guest control CMs out in the area. Standing at the fork in the road, next to the Matterhorn was a lovely CM dressed in her wonderful Fantasyland outfit, flashlight in one hand and cell phone in the other. It's hard for me to fathom that somehow this CM didn't understand that it could be considered rude and inattentive to the guests to be standing there checking her messages (at least she wasn't talking on it).... on the other hand... it's just a cell phone... right? And what's the harm in someone having a cellphone with them at work? So yeah, the CMs are rude these days but can we really blame them? The guests can be just as rude and obnoxious too. Sometimes a CM has to be rude if it's a matter of getting a vehicle dispatched to keep the ride from shutting down, or if it's a matter of getting people to sit down on a ride. Deal with that kind of constant pressure long enough and the guests become the source of a lot of frustrations. The guest become something to hate and fear, instead of being a source of inspiration. And besides - who can really complain. For as bad as Disneyland is, it's still better than WalMart or McDonalds.
Originally Posted By AJTW It could be just a bad day or they just got off the phone with a bad call. I spoke with a CM who I spoke with before on my last trip who I thought was great. But this time when I spoke with him he was very short with me to the point of being rude. It was late in the day and maybe he was just tired and wanted to go home. But I know he was a nice guy, funny and friendly the last time. How could 6 months make such a difference? I just called back and talked to someone else who confirmed the fact that the other CM was a great guy and nice, and even apologized for him. We don't know what is going on with people before we get on the phone with them. I would take that one with a grain of salt. The Indy ride may have also been breaking down all day and they were in the process of recycling the ride. If you hesitate, it could get out of sequence again and the ride may have to be shut down. This is what happens with Splash all the time. I notice this happening with Splash, Indy, POTC, and Space all the time. Of course they never explain nicely do they. I got a CM with attitude when I asked how much an ice cream was. She rolled her eyes and pointed down to the front of the cart in front of the sign I was leaning on. Now they have the prices above the cart with pictures of the items and their prices under each. That's much better. I did not need to be embarrassed like that but they have probably been asked a thousand times that day. My friend was shook up by a CM at Indy too. It started out okay. We were allowed all the way up to the boarding area with the kids that were too small, not knowing how the baby swap worked since they change the rules all the time and I haven't had little ones in a number of years. So, he said he would see what he could do. By the time we got off the ride, she was pretty upset by the way the CM chastized her to the point of telling her there is no baby swap at Indy! Shocking. No baby swap. Once again, turning what used to be a normal process into a special priviledge and then getting flak for it. This is what I am finding out. I have to go to the park with the knowledge that I know nothing and go with the flow.
Originally Posted By danyoung >Is this by any chance a thread that was established to determine who, or possibly whom, has the lesser grasp of the English language?< All we can do is try to educate the masses, and try not to feel too much pain when the words are butchered! Everybody bookmark this site - dictionary.com. . .
Originally Posted By monorailblue I had to write out "neener, neener, neener" because I don't know how to speel the raspberry sound, and I thought "I'm rubber, you're glue", etc. is probably too old fashioned.
Originally Posted By Actress56 As a cast member at the DLR, I feel that I need to speak up on this topic. When getting a job at DLR, you are aware of the expectation and standards that come with the name Disney when it comes to guest service. I know many cast members that go over and beyond when it comes to helping you out whenever you need it, giving you a smile when you walk by, and just trying to make your day in that area a good one. It is somewhat unfair to expect every single cast member to go to the greatest lengths of customer service for every single guest. Think about how many guests we see a day. I am not making an excuse for those cast members that definitly can be rude, but if you walk bye a cast member and they only smile, or you ask a question but they are short and pleasant, dont take it too harshly. You may have just missed that cast member spending 20 minutes with a particular family or child and making their entire vacation. Also, if it is at an attraction, please remember that number one is the safety of everyone on the attraction. It is not safe for a cast member operating an attraction to turn the majority of their attention to a conversation with a guest when there is a ride to be operated. And for the girl with the cell phone, she was probably checking the time, but she still should not have had it out.
Originally Posted By dlkozy >>"Sometimes a CM has to be rude if it's a matter of getting a vehicle dispatched to keep the ride from shutting down, or if it's a matter of getting people to sit down on a ride.." Sorry, but I disagree. I don't think that there is ever a reason for a CM to be rude. They are being paid to be pleasant. There are plenty of ways of saying something so that their point gets across to the guest-WITHOUT being rude.
Originally Posted By Tiggirl <<Sometimes a CM has to be rude if it's a matter of getting a vehicle dispatched to keep the ride from shutting down, or if it's a matter of getting people to sit down on a ride>> Actually Disney's 4 keys are Safety, Courtesy, Show and Efficiency... in that order. So a CM should never be rude in the name of efficiency if they are following those keys that are drilled into yout hear. LOL! ) I think a lot of CM's really need to review their SERVICE model: Smile Eye contact/body language Respect and welcome Value the magic Initiate guest contact Create service solutions End with a thank you I know there are a lot of really GREAT CM's out there but unfortunatly there are a lot of not so great ones out there. I know what its like to be a CM during the busy season when the crowds don't stop... SERVICE and the 4 Keys still apply. Maybe even more so then. ~Beth <a href="http://www.mousehub.com" target="_blank">http://www.mousehub.com</a>
Originally Posted By Actress56 beth, hopefully you are not still a castmember sine tefchnically posting the service model is posting confidential info
Originally Posted By Tiggirl Nope, I'm not. And I don't think thats confidential as I've read at least one book that included that model in it. ) I'm sure Disney doesn't care that people know they tell their CM's to smile. LOL!
