Shocking cast member behavior!

Originally Posted By MrDisneyGeek

Ok i haven’t read the entire 60 (as of this moment) posts but here is what should have happened.

CM: are you going to the Busses? Here let me help you so you won’t have to bother with returning the wheelchair yourself. I can run it back for you after you get on your bus.

Guests: why thank you sir my Disney cast members are always so nice i just love coming here and in the future this single action will influence me to spend my vacation dollars at Disney.

 

Originally Posted By danyoung

Nicely put. However, we don't know what instructions the CM had from his superiors about stopping anyone who was rolling the wheelchairs out to the busstops. In any case, the CM should have handled the situation better.

 

Originally Posted By Bellella

That cast member needs lessons in tact. They should allow handicapped people to bring in their own wheelchairs, as long as they aren't motorized.

 

Originally Posted By imadisneygal

Bellella, I am not sure what you mean by "they should allow handicapped people to bring in their own wheelchairs, as long as they aren't motorized." Guests may bring their own wheelchairs at any time, motorized or not. This situation has nothing to do with Disneyland Resort not allowing a Guest with disabilities to use his or her own mobility devices.

 

Originally Posted By spaceace

I see things like this with strollers all the time. They don't want the strollers and I bet the wheelchairs too, to go past the bag check point. Once they get past that point I am sure there are a few that have went on to someones home. They can't have a CM walk out with every person that wants to go to the bus/tram. What happens once they get to the bus/tram, we need to take it to get to the car or hotel room? Are the CM's not as freindly as they were in the past, yes at times, but most guests do not act they did back then too. I would almost bet that they tried to stop them on the way out the bag check/exit and they kept going just doing the we will ignore the CM and act like we don't hear them.

 

Originally Posted By Hooper42

>they kept going just doing the we will ignore the CM and act like we don't hear them.<
We do that all the time. What are they going to do? They are people just like you and me. Even the security guards are unarmed old gray haired grandpa types. I can only think of two examples where we did something that we felt was no big deal and someone said something to us. We just kept going. Once was at the entrance to Indy where some people were clogging up the line talking to each other and we walked around them in the que. A CM told us to wait, but we just kept walking. The other time was when my son needed to use the restroom pretty badly and we went backward through the line to leave and a CM tried to stop us from gong the wrong way in line. We just kept walking. In this example of the wheel chair, I would bet that if the guests had asked for assistance, it would have been given freely, and or they could have just kept walking.

 

Originally Posted By Mr X

***"But I guess they don't do this in Cali due to the expertise of the advanced Obama Nation folk out there, with tools for stealing wheel chairs."

Not sure why, but that Obama Nation crack did not set well with me even after the apology.***

Yeah...that's pretty blatantly racist.

I'm not surprised it doesn't sit well with you. It wouldn't sit well with anyone who dislikes racist comments.

 

Originally Posted By mousermerf


I didn't realize it was racist - but it also didnt make much sense to me in the first place, so i'm fairly oblivious i guess.

 

Originally Posted By Bellella

What I'm saying is, that if everyone was allowed to bring in their own wheelchairs, they wouldn't have to have courtesy wheelchairs, and thus worry about people taking them out of the park.

 

Originally Posted By danyoung

But Bellella, everyone IS allowed to bring in their own wheelchairs, whether manual or motorized (within limits). There are many many peopl who don't need a wheelchair in their normal life but who have to have one for a movement intensive day like a Disney park storming day. I visited a few years ago with my frail mother, who walks with a cane but is otherwise fine. Halfway through the day we gave in and picked up a wheelchair, for which she was most grateful.

 

Originally Posted By iamsally

Aye yi yi!!!!!
After reading the OP I just wanted to share my experience.
My stroller was stolen. I had a rental and was leaving the Park. This was before the rentals were moved. It was after midnight so we could not even take it to security.
The CM very nicely told me I could not go past because the Park was closed. I was getting my granddaughter out and saying something about the day I had. When she found out she asked, "Would it help if I got someone from Security to help you to the trams?"
I sighed a very grateful yes and it was done. So I know there is some policy about helping people past the gates.
And if the CM yelled at the people. Well, that is just unacceptable. I have seen more and more of this kind of behavior in recent years and it does upset me. Rude behavior by guests upsets me as well. I never leave the Park at night without thanking the CM's for all they do. Just a little thing but I like to think it makes them feel it is worth it.

 

Originally Posted By DVC-dad-3Gs

<<<Yeah...that's pretty blatantly racist.>>>

It was not racist at all. The fact that Obama is partly African American does not mean that every comment about him is intended as racist, as the Left would have folks believe.

By Obama Nation, I simply meant extreme liberals that make it common practice to take things that belong to other people, typically in the form of using taxes as a means of redistribution of wealth, but wheel chairs work too I guess. The whole thing was intended as a joke but I can see (as usual, somehow I forgot) jokes and political jabs (especially in regards to California) are completely off limits here.

I offer a sincere apology for being a bit too carefree and offending anyone here. I am certainly far right and conservative, that's no secret. But a racist I am not.

 

Originally Posted By Dr Hans Reinhardt

Thanks for clearing that up. Just for the record Orange County, where DL is located, is probably one of the most conservative and Republican places in the entire state. Oh, and we have a Republican governor. I didn't take your comment as a racist one. It was your attempt at brushing the entire state with one stroke as a bunch of crazy left wing liberals that bugged me.

 

Originally Posted By Sara Tonin

>>can see (as usual, somehow I forgot) jokes and political jabs (especially in regards to California) are completely off limits here.<<



So glad we have that cleared up.

 

Originally Posted By Bellella

Well, either way, no resort cast member should have the nerve to act like that.

 

Originally Posted By Tandelothien

Just thought I'd add my experience with wheelchairs at the DLR.

On our last trip in December my DS (who has Epilepsy) suffered a seizure near the garden outside the back entrance to World of Disney. The cast member doing door security noticed and came out to ask if we needed the nurse or any other type of assistance to which we replied that we had it under control and would just let him rest on the garden ledge until we could go back to the hotel and wait for our room to be ready. She then went and got the store manager who phone the DLH and arranged for us to receive the next available room, then went and got a wheelchair from I don't know where and personally pushed my son in the chair to the hotel and waited in the lobby to take it back for us. He also took our names and room number so he could organize a little "get well" surprise for my son.

In light of this above and beyond service I would think that maybe this experience was due to the CM and not standard practice. Just my thoughts

 

Originally Posted By Mr X

***It was not racist at all. The fact that Obama is partly African American does not mean that every comment about him is intended as racist, as the Left would have folks believe.***

It was racist. Extremely so.

Perhaps you don't even realize it since the vitriol of the past couple of years has become so obnoxiously common that it doesn't even register. But that doesn't change the fact that what you wrote is a racist comment.

How many other Presidents can you name who's supporters would be blanket categorized as a bunch of thugs and thieves?

***By Obama Nation, I simply meant extreme liberals that make it common practice to take things that belong to other people, typically in the form of using taxes as a means of redistribution of wealth, but wheel chairs work too I guess.***

That doesn't make a lick of sense. You're just trying to walk back what you said.

Can't be done.

Here's what you wrote, again. "But I guess they don't do this in Cali due to the expertise of the advanced Obama Nation folk out there, with tools for stealing wheel chairs."

A joke was intended, indeed. Just not one in good taste.

 

Originally Posted By Dr Hans Reinhardt

"In light of this above and beyond service I would think that maybe this experience was due to the CM and not standard practice."

That's what I thought too. It seems to me that this CM in question was either having a bad day or wants to be fired.

 

Originally Posted By u k fan

<<<On our last trip in December my DS (who has Epilepsy) suffered a seizure near the garden outside the back entrance to World of Disney. The cast member doing door security noticed and came out to ask if we needed the nurse or any other type of assistance to which we replied that we had it under control and would just let him rest on the garden ledge until we could go back to the hotel and wait for our room to be ready. She then went and got the store manager who phone the DLH and arranged for us to receive the next available room, then went and got a wheelchair from I don't know where and personally pushed my son in the chair to the hotel and waited in the lobby to take it back for us. He also took our names and room number so he could organize a little "get well" surprise for my son.>>>

My sister has epilepsy so I know how valuable that kind of help can be. We've never needed special assistance at any park, but the few times we've discussed it with CM's at DLP they've been excellent and very helpful in offering whatever we may need!!!

 

Originally Posted By TXDISNEYNERD

Tandelothien - Wow, your story made me tear up. It is great to hear how wonderful a CM was. It really sounds like he went above and beyond. Thanks for sharing.