Shocking cast member behavior!

Originally Posted By Tandelothien

They were a wonderful pair of CMs and it really touched us all.
u k fan, twice now my son has had a seizure at DL and both times the CMs were amazing and really made our holiday

 

Originally Posted By u k fan

That's so good to hear. You just never know when a seizure will strike so it's nice to know that your experiences have been positive.

This is one of the problems with disability. There have been times when I've had to push my sister round in a chair at the supermarket because she wouldn't make it round, but there's no obvious disability there. With people abusing the system (as we know they do) it's very hard to police.

I'd be interested to hear the CM in question's account of this story. I actually wonder if the dreaded term health & safety comes in to this. It could be that Disney are concerned that the man could tip out of the chair and they could be liable as the chair was out of it's agreed rental area or something similar. I do wonder if in these litigious times whether that may have been a factor and therefore pressure is put on CM's to enforce the rules very strictly. I dare say the CM would have been unable to help the man from the chair to the bus if they had wanted to for the same reason!!!

 

Originally Posted By iamsally

When my friend Virginia was *indisposed* in Downtown Disney; they did send for a nurse. Then they brought us a wheelchair and left us alone with it. They did not seem particularly worried that we would steal it.

 

Originally Posted By Socrates

Sorry this old coot is coming late to this thread, but earlier someone mentioned the flap over the day cares using the Disney characters?

This is a true story -- during the late 1980s, there was a bar about a mile from where I lived called "The Mouse That Roared" that had two members of the Fab 5 painted on its sign.

I hope everyone here would agree that was an inappropriate use of Disney characters. But how can Disney crack down on one type of business if it says nothing about another type of business using the characters?

Socrates
"The unexamined life is not worth living."

 

Originally Posted By rader22

There is one glaring piece of information that I think every one has missed in this. That is if he needed a wheelchair to get from the entrance to the bus staion at the end of his stay, then how did he get from the bus stop to the entrance in the beginning?

Why didn't he have his own chair if he couldn't walk at all? I don't like saying it but I think there is something very fishy with this guy and his family.

 

Originally Posted By Dr Hans Reinhardt

"There is one glaring piece of information that I think every one has missed in this. That is if he needed a wheelchair to get from the entrance to the bus staion at the end of his stay, then how did he get from the bus stop to the entrance in the beginning?"

That was mentioned several times as well as how was this dealt with before the wheelchair rental location was moved outside the gates. A year ago this person wouldn't have been able to pass beyond the turnstiles with his rental. How would he have gotten to his car then?

 

Originally Posted By danyoung

radar, an elderly or disabled person can have a ton of energy early in the day, and not so much later in the day. It's completely understandable that this gentleman had the energy to walk into the parks early on, but by the end of the day be so tired that he needed the extra wheeling. And again, no one missed this glaring piece of info. You might want to read the entire thread before commenting.

 

Originally Posted By Dr Hans Reinhardt

But the question remains... how would any handicapped person get from their car to the gate if there are no wheelchair pickups available?

 

Originally Posted By mousermerf


Obviously the circumstance was not dire in either direction.

I once asked if someone could walk a short distance to board an attraction since all the courtesy transfer wheelchairs were in use, and that's standard operating procedure if that happens.

It was a mistake, a big horrible mistake, and though the person was riding a rental ECV and seemed "fine" - it was painfully obvious that the short walk was 10 yards of pure hell.

 

Originally Posted By trekkeruss

<<I don't like saying it but I think there is something very fishy with this guy and his family.>>

My take on this story has nothing to do with a wheelchair. It's all about a CM yelling at someone. Now, I wasn't there, so I don't know the tone or anything. But even still, it sounds like the CM could have handled the situation much better.

 

Originally Posted By danyoung

>...how would any handicapped person get from their car to the gate if there are no wheelchair pickups available?<

Why is this so hard to understand? The elderly person in question was most likely not glued to his wheelchair, and could walk just fine up to a point. I'm sure it was decided by him and his family early on that a day at DL would be too much for him to experience on his feet, so they rented a wheelchair. The guy could walk just fine early in the day, but not so good later after a full day of park storming. It seems pretty simple to me . . .

 

Originally Posted By Dr Hans Reinhardt

"Why is this so hard to understand? The elderly person in question was most likely not glued to his wheelchair, and could walk just fine up to a point."

Dan I think you may have misunderstood my question. I'm not talking about the guest in the OP. I'm talking about ANY guest with mobility problems. How do they get from their vehicles or hotels to the main gates and vice versa without the aide of a rented wheelchair?

 

Originally Posted By mousermerf


At WDW they use a courtesy chair, at DLR they're SOL.

 

Originally Posted By danyoung

Hans, I would guess that if someone is so handicapped that he can't walk anywhere/anytime, then he has his own wheelchair. I think most of the chairs rented in Disney parks are for people who are mostly ambulatory in daily life, but can't take the strain of a day's worth of standing and walking that a touring day requires.

 

Originally Posted By Dr Hans Reinhardt

OK, I'm connecting the dots now.

 

Originally Posted By oredisneyfan

Maybe the cast member was having a bad day. We were there the last week of march and there were many many cheerleaders (nothing against cheerleaders) pushing injured teammates around in Wheel chairs some of them taking turns and such......so maybe it was the umpteenth time they had someone try to take a wheelchair out of the park and they just snapped?

We rented a wheelchair that week for our sick friend and we had excellent service. They held it while we were resting and the cast member was very polite and informative : )