Originally Posted By Princessjenn5795 I am glad the magic of DCA helped you feel better! Just the fact that you can recognize the magic means you are a great CM. I am sure the Kharma police will kick that lady in the behind for you one of these days.
Originally Posted By ShivaThDestroyer I've always loved the feel of the park after closing. It has a special magic all unto itself. After Nemo opened in 2007, Tinkeroon and I would deliberately hit the queue at about a quarter to midnight. In part because the line was only about an hour long but also knowing that when we finished riding, the walk through the dark and virtually empty park, to the exit at the front, was a very special and intimate kind of magic only seen and felt by a relative few. PB, I would have loved to have shared that walk with you but I know there are times that the park enfolds us and speaks to us on a one to one basis. I felt that same magical hug a few years ago when I received a phone call telling me that my father was in the hospital and was not expected to live. Some might scoff but I know it's real. As far as that particular guest, it was a no win situation that you handled quite well. DFL8's advise is perfect. I've been in customer service for 32 years and use the same technique. It's amazing that once an irate customer has vented and they can sense that you are taking them seriously and ARE willing to help how many of them will apologize for their behavior and become open to compromise. It doesn't work with everyone but it works more often then not. You have every right to as proud of yourself as I am, and have always been, of you. <--goes to place a cone in front of that lady guest's car.
Originally Posted By crazycroc Next time this happens, spit in the food. Sharing and Caring, Crazycroc
Originally Posted By danyoung I'm another one that enjoys the late hours in Disney parks. I have a routine in Epcot that includes watching the nightly park-closing IllumiNations fireworks show, then walking around the 1.2 mile World Showcase in the opposite direction from the departing crowds. When I get around 1/3 of the way around the crowds start to thin, and at the 1/2 way point there is just a dribble of people, all doing what I'm doing - strolling along, listening to the music, and enjoying the late late night without the masses packed in. It's very relaxing!
Originally Posted By Dabob2 I love the parks at closing when they're nearly deserted also. A couple of times I've purposely positioned myself someplace like the far corner of Critter Country just so that I can walk slowly out and hardly see another soul... as long as you seem to be walking in the general direction of the exit, the cm's don't say a word, and you can walk as slowly as you like. It really is quite magical - the west side at closing time is especially quiet, particularly if there hasn't been a Fantasmic. One nice thing is you hear the ambient sounds so much better without all the "background people noise."
Originally Posted By WorldofDisney So sorry you had to deal with that guest, and shame on her for making a scene and making people feel uncomfortable over a turkey wrap. However, you're now a better person because of it and have a little more wisdom now than you did before her performance. The parks are pretty cool after closing, huh?
Originally Posted By SleepingBeauty82 Meant to visit you yesterday PB, but we were in a hurry to get into DL and get a spot for fireworks! Plus the fiance wasn't in the best mood as I finally got him to try CA Screamin' and...well...it wasn't for him. Let's leave it at that. LOL. Next time, though!
Originally Posted By Moedad Tonight might be one of those magic nights. DCA closes early, but DL is open til 9:00 (unless they close at 8:00 due to weather) and the rain will keep lots of people away. No fireworks tonight.
Originally Posted By Roger Rabbit I always say that there are two kinds of Guests: those that go there once a year to make their family happy, and those that enjoy the magic of the Parks regardless of anything else that happens around them. I voluntEARed for a Cast event last night and a Guest asked my group how we could volunteer our time for Disney. I said that we do it out of the goodness of our hearts. It's good to give back and that's what Disney wants us to do in 2010. "Give A Day, Get A Disney Day." That shouldn't be an incentive in my opinion, but I've done a lot of voluntEARing for Disney over the past 7 years and I'm really glad I have because I know that it's making people happy. So don't let this bad experience ruin anything for you. There's always one bad apple in the bunch of Guests you will encounter day after day. I worked at the Parks for 7 years and can only remember a handful of the mean Guests I dealt with. Everyone else seemed to be loving where they were and trying to forget the troubles of the outside world. Roger.
