Originally Posted By nemopoppins allthingsdisney, I wish you would send a copy of your post to Knotts. Maybe they would set better standards, if not for you, I wouldn't go back if I was you, but maybe for someone else some other time. I never plan on visiting there anyway because any time in So Cal I have to spend at DLR!
Originally Posted By t1lersm0m wow allthingsdisney, that's just awful. I wouldn't ever go back if I were you also!
Originally Posted By allthingsdisney everything i told u guys i told them that day at customer relations and i got the so sorry but what....tooo bad i was told ...that was the final nail in the coffin it wouldvr brrn nice if they had even offered to refund just like 10% of what we paid to get in but nothing...we onlt stayed like 4 after first ride disaster but they did nothing...i wont ever go back...but thanks for ur kind words a good nights sleep put me in a way better mind set so im ready for a new day....
Originally Posted By buzzlyear Allthingsdisney, thanks for the post. That sounds horrific, and I can understand your feelings. Sometimes, it is unbelievable how people treat others. In the past, when I have had bad experiences at theme parks or hotels, I wrote to corporate Headquarters, and always received a decent response (future free nights or free tickets). Sometimes I did not even use them, but I just wanted to see if someone at the HQ would respond 'appropriately'. It sounds like you always had a great time there in the past, and maybe it would be worthwhile to see how HQ responds. Either way, you will get a true picture of the company's values. There are always rude, vulgar people, so I try not to let it get to me anymore by responding to them calmly and letting them know what they are doing. It may not have an immediate impact, but someday, it will when they realize how they have acted-and they will surely pay for their bad deeds. Take care...
Originally Posted By allthingsdisney thx buzz i never thought of HQ's but will look into it they could give me a weeks pd vacation and i wouldnt go back!!! it was awful and i wont put my son through it again we will stick with DL and universal have always been treated kindly and with respect at both parks..Knott's wouldve been fine if it had only been a couple of bad seeds but 98% of the employees were unkind and very disrepectful and thats not a percentage i can live with...not after paying my hard earned money to basically be treated like a second class citizen
Originally Posted By allthingsdisney buzz & nemo i took ur advice just fired off a copy of my post to Knotts HQ's will let u know what i hear from them thx soo much for the suggestion....
Originally Posted By nemopoppins I hope you get some relief, but don't get your hopes up. Feel good that you did what you could to fix it. About the only time I ever sent a complaint letter was to the City of Concord. They have (actually I think it may be privately owned now) a little kiddie amusement park called Pixieland. We used to have a lot of fun there but then the employees attitudes started ruining it for us. They made us feel like we were putting them out just for going on a ride. I wrote an email to the City and I not only got a very nice response, but the employees have been as friendly as Disneyland CM's ever since. Good luck.
Originally Posted By allthingsdisney i just hope it will make the next's family's time better than ours was...
Originally Posted By allthingsdisney here is the response i recieved from Knott's I am sorry for your bad experience at the Park this past September. I would be very interested on the approximate time you visited Bigfoot Rapids that day, as well as, the date of your visit. I would like to address the crew that was on duty that left you waiting that long. Also, if you can get me a list of the 13 rides you encountered that day as well. I understand that there has been some time since your visit and you may not remember times or rides, but the information you can get to me will be helpful in addressing those employees and taking the appropriate actions. I would also like the time you visited the Log Ride, so I can recongnize those employees for doing a good job. I do appreciate that you decided to share your experience with me, because now I can address those issues on a general basis and when I receive your information I can specifically address the concern with those individuals. Again, I am very sorry that your visit was not enjoyable and thank you for your feedback. I look forward to hearing from you. Sincerely, Joey Toyoshiba Manager Ride Operations Knott's Berry Farm Jtoyoshiba@knotts.com I did send a response with detailed info on our exp... so ill let u know what next email says if there in another
Originally Posted By allthingsdisney got a very quick response here it is Thank you for your quick response. I have my management team working on locating the individuals at Bigfoot Rapids. We will be addressing the concern on a general scale to our other employees, just to let them know what type of impact they can have on our guests. I am sorry that Knott's will not be included in your plans in June, however, if you change your mind, please send me an e-mail letting me know when you plan to visit. I would like to offer you and your family tickets for the Park. Again, thank you for the information. Your feedback is very important to me. It is the only way I know when we do not meet the expectations of our guests and be able to make adjustments to the service we provide. Sincerely, Joey Toyoshiba Manager Ride Operations Knott's Berry Farm 714-220-5291 Jtoyoshiba@knotts.com
Originally Posted By buzzlyear Not bad...I suspect that they will send out some kind of message to all employees regarding treatment of customers-and maybe even target the offenders. At the least, if you decide to try again, it will be free! If not, I bet it will make it better for others in the future. Great job! Keep us posted.
Originally Posted By nemopoppins Those responses do sound genuine. I am so glad you chose to tell them. You have probably done many a great service. It's a shame you didn't feel so good about your experience, but hopefully you feel somewhat positive now.
Originally Posted By t1lersm0m Sorry, just getting back to this thread allthingsdisney, I'm glad you emailed your concerns to Knotts management and that they are taking care of it.
